Storyboard: Corporate Learning for Stress
This storyboard was designed as part of a module to demonstrate to learners how to use de-escalation techniques when handling customer calls.
Instructional Media
Instructional Audio - Corporate Learning
This short instructional audio of "Managing Customer Complaints" is followed by a brief description of the process and the choices used to develop the audio in Audacity.
Conflict Resolution Training Video
Intro Video to Space Course
Merrill’s 5 Principles of Instruction
Master Trades Group Onboarding Video
Productive Conflict Management
